Terms and Conditions - Marionettes Page 2

Tony Sinnett - Handmade & The Company of Marionettes

Distance Selling Regulations:
Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website, for a full refund. I am pleased to support your right to a cooling off period, under the Distance Selling Regulation, during which you may cancel your order for any reason within 7 full working days. This does NOT apply however to items personalised or made to your specification. The goods should be returned essentially in an "unused" state, allowing them to be sold "as new" elsewhere. If this is not the case, then I am permitted to levy a charge equivalent to the amount required to make those goods saleable as new. Once I've received them back, I will arrange to either credit you or replace the goods. If products are unwanted I cannot refund the carriage charges or any costs incurred by you in returning them. I do advise you to return any goods to me via a service requiring a signature on delivery and providing insurance.
I cannot accept liability for packages damaged during transit from you to me so I advise you to package the goods adequately to prevent damage from occurring.

Damaged or faulty goods..
Where goods are faulty or damaged you must contact me as soon as possible using the details on the cotact page. The goods will have to be returned to me before I can either refund or replace the order. I do advise you to return any goods to me via a service requiring a signature on delivery and providing insurance.. I cannot accept liability for packages damaged during transit from you to me so I advise you to package the goods adequately to prevent damage from occurring.

Return of Products...
All products that are returned to me for a refund must be returned in their original condition. This means that all the items included in the original shipment must be included.

Complaints...
I welcome all feedback about my service and I aim to deal with any problems or difficulties both quickly and fairly. If you feel you have a complaint you wish to make please e-mail me at tony@tonysinnett.co.uk or call me 44 (0) 7976 739535 For issues that cannot be resolved immediately I will respond within 48 hours* either resolving your complaint or with an expected timescale for resolution of the issue.

*Excepting for times when I'm on holiday. Details of my holiday times are posted on the website and on the answerphone of my phone. I will respond as soon as possible to any complaints left on the answerphone, e-mail or by post.