Terms and Conditions - Marionettes
Tony Sinnett - Handmade & The Company of Marionettes
The business started in 1993 and has traded on the Internet since 1998. I've put far too much time and effort into my business to allow you to be dissatisfied with the products or service. My objective is for you to be completely satisfied. If you have any problems with the product(s) or service just call me on 07976 739535 and I'll do my uppermost to sort it out.
Statutory Rights:
None of the information here affects your statutory rights.
Pre-Orders:
Pre-Orders are taken against marionettes as new designs or commissions. The money is debited from your credit card at the time the order is taken by the Google or Paypal systems and I will advise you of an expected date for completion
Back Orders:
Products that are out of stock, or are made to order, will have a waiting time, these times are indicated according to each product. On receipt of an order I will give you an expected delivery time. You will always be emailed with the option to cancel your order if you would rather not wait, note you must respond within 7 days to this notice or I will assume that you wish your order to be processed and will be supplied as soon as available.
Despatch of your order...
I will endeavor to despatch orders within two working days of receiving the order*, subject to stock availability. However, during seasonal peak demand there may be a slight delay in the despatch of your order. If for any reason there's a delay with the expected delivery time, I will contact you and explain the situation. A full refund is always available if you are not happy with the expected delay, up until the time I actually post your order. Products that are out of stock, or are made to order, will have a waiting time, these times are indicated according to each product. On receipt of an order I will give you an expected delivery time.
*Excepting for times when I'm on holiday. Details of my holiday times are posted on the website and on the answerphone of my phone.
Delivery to UK addresses...
All orders delivered to UK addresses are despatched via Royal Mail and will need to be signed for on delivery. Please allow a couple of days extra delivery time for Scottish Highlands & Islands or Northern Ireland.
Delivery to International addresses...
All orders delivered to International addresses are normally delivered using airmail courier services. You can expect to receive your items within 14 working days after you have placed your order.
